Shipping Policy & Returns
Shipping Policy
At J&M Games, we strive to provide a seamless shopping experience for our customers. Below are the details of our shipping policy for trading card sleeves, anime accessories, and other products:
Processing Time
• Orders are typically processed within 1-5 business days after payment confirmation.
• Once your order is processed, you will receive a confirmation email with your tracking information.
As we partner with global suppliers, shipping times may vary depending on your location. Below are the estimated delivery times:
• United States: 10-20 business days
• Rest of the World: 10-30 business days
Please note: These timeframes are estimates and may vary due to factors such as customs delays, holidays, or unforeseen circumstances.
Shipping Cost
• We offer free shipping over $50 on most of our items.
• Any additional shipping fees (if applicable) will be calculated at checkout and clearly displayed before completing your purchase.
Tracking Your Order
• Once your order ships, you will receive an email with a tracking number. You can use this number to monitor the status of your shipment.
• Please allow 3-7 business days after receiving your tracking number for updates to appear in the system.
Customs, Duties, and Taxes
• International orders may be subject to customs fees, import duties, or taxes upon arrival in your country.
• These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Delayed or Lost Packages
• If your package takes longer than the estimated delivery time, please contact us at jandmretrogames@gmail.com for assistance.
• While we are not responsible for lost packages due to incorrect addresses, we will do our best to help resolve any shipping issues.
Returns Due to Shipping Issues
• If your order is returned to us due to an incorrect address or failure to claim the package, we can reship it at the customer’s expense.
Order Changes or Cancellations
• We are unable to make changes to an order once it has been processed or shipped.
• If you need to cancel your order, please contact us within 24 hours of placing it.
We appreciate your patience and understanding as our products are sourced directly from our trusted global suppliers. If you have any questions or concerns regarding shipping, feel free to reach out to us at jandmretrogames@gmail.com
Thank you for choosing J&M Games!